Reference

How app999 Handles Your Account Information

This page covers what we collect when you open an account, deposit through bKash, Nagad, or Rocket, and browse the lobby from your phone. We keep this in plain language so you know exactly what happens to your details.

Account dataWallet recordsSupport logsAccess controls
app999 How app999 Handles Your Account Information
SECURITY IN PRACTICE

How We Protect What You Share With Us

Login & OTP Checks

Every login uses your registered phone number and a one-time code, so account access stays tied to the device and number you signed up with.

Wallet Verification

Deposits and withdrawals through bKash, Nagad, or Rocket are matched against the reference number you send, reducing mismatched or duplicate entries.

Limited Data Sharing

We pass transaction details only to the wallet provider handling that transfer, not to outside marketing lists or unrelated services.

Retention & Review

Account and payment records are kept only as long as needed for support, dispute checks, and any requirement under local law before they're cleared.

REACH OUT ANYTIME

Who to Contact About Your Data

Account & Privacy Queries Ask us what personal or wallet data we hold on your account, or how a bKash, Nagad, or Rocket transaction reference was recorded, through live chat.
Data Correction Requests If your phone number, login email, or wallet reference on file is wrong, send a correction request and our support desk will verify and update it.
Record Removal Requests Where local law allows it, you can ask us to close your account and remove stored records; we'll confirm what can and can't be deleted.

Common Questions About This Policy

No. We only record the transaction reference and status confirming your deposit or withdrawal cleared, never your wallet PIN or password.

Yes, contact support and request a summary of your account and transaction records; we'll confirm what's on file and how it's used.

Only our support team handling your query and the payment provider processing that specific bKash, Nagad, or Rocket transfer can view it.

You can request removal, and we'll act on it where your local law and eligible region permit deletion of stored account records.

Availability and data handling depend on your local law; some features may not apply the same way outside your eligible region.

Reach support through live chat with your registered phone number so we can check your login history and wallet transaction logs directly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.